Order Policies for Summit Contractor Supply, Inc.

Order Policies and Shipping Information

Table of Contents

Payment

Sales Tax

How And Where We Ship

Shipping Charges

Return Policy

Receiving Your Order

Claims For Damaged Goods

Canceling An Order

Website Security

Prices and Pricing Information

Payment
In addition to cash, good checks, money orders and cashier's checks, Summit accepts Visa, MasterCard and Discover Card. If paying by check, please allow time for the check to clear.

Sales Tax
Sales tax will be added ONLY to orders received from customers located in Indiana. Orders from any other state will not be charged sales tax.

How and Where We Ship
Smaller orders usually ship via UPS. Larger, heavier orders ship via common carrier.
We ship only within the continental USA. If you wish to place an order to an area outside of the continental 48 United States, please contact us before placing your order. Shipping costs shown on this website apply only to shipment destinations within the contental 48 United States.
Please remember, we can not ship anything to a P.O.Box!

Shipping Charges
If your order qualifies for "free freight", we will manually remove the freight charge from your order before processing your payment. In this situation, shipping charges might appear on your order confirmation, but they will not be charged to you.
Also, the shipping charges that calculate when you place your order are for standard delivery. If you require or request any special shipping, additional charges may apply, and we will notify you before processing your order. Special shipping requests might include: Truck lift-gate service, unloading charge, express delivery, guaranteed delivery, return receipt, COD, delivery outside the contiguous 48 United States, etc..
If, after your order has shipped via common carrier, you need to change the delivery address, you will be liable for all re-consignment and re-delivery charges.
If you have any questions about shipping charges (or anything else), please call us at (800) 359-5808.

Return Policy
Because of the variety of goods that Summit Contractor Supply, Inc., sells, please contact us before returning any merchandise for any reason. We will accept MOST items for refund or exchange. SOME items will be subject to a restocking and/or handling charge, and the charge will be based upon that which will be charged back to us from our vendor. If we accept your item for return, we are unable to refund any freight costs.
Special note for returns of truck shipments: If we accept your item(s) for return, our ACTUAL shipping charge will be subtracted from your credit, even on items that were originally ordered with "$8 shipping" or "free shipping". On these freight shipments, you will be responsible for the actual freight charges, both to you and back to us.
Items that have been used, altered, scratched, disassembled, or otherwise made non-resellable may not be accepted for return or exchange. If an item was specially ordered by us or ordered custom-made, it can not be returned. All returned items must be in original clean and resalable condition, and contain the original packaging and intact UPC codes.
If you have questions or concerns, or feel that there is a strong chance that you might will need to return your item(s) after receiving them, please contact our customer service department BEFORE placing your order. We will be happy to give you more specific information about the return policy as it relates to your order.
If we make an error with your order, we will most certainly do whatever is necessary to correct the problem. We want you to be satisfied with your purchases, and happy with us as a supplier. Please contact us if you have any questions.

Receiving Your Order
If your order shipped via UPS, please make arrangements to receive it at the address that you specified when placing your order. If your order shipped via truck, someone MUST be available to personally accept delivery. The truck driver will not deliver your truck shipment unless someone is available to 1) inspect the shipment for damage, 2) assist with the unloading process, and 3) sign for delivery. If you are not available to accept delivery on the delivery date, please make sure you designate another person to the responsibility.
If the truck company is forced to re-deliver your shipment at another time, or return the shipment to us, you will be liable for any and all redelivery fees and/or storage fees.
Please note that someone may need to assist with delivery on your end. Truck drivers are required only to get the shipment to your address. Most will assist with the delivery process, but some won't.

Claims For Damaged Goods
Once you receive your order, please inspect it closely. Hopefully your order will arrive complete and in good condition. If it doesn't, here's what to do:

If the order arrived via UPS please inspect the carton for damage, and compare the packing list with the contents. If there is shortage or damage, please save the damaged shipping carton. UPS might wish to see the carton if a damage claim is necessary.
If the order arrived via common carrier (truck), please inspect the shipment closely for damages. If any damage is visible (dented boxes, punctured cartons, open cartons, broken pallets, etc), please make sure that either you or the truck driver notes the damage on the delivery ticket. This is very important! Please do not refuse the order!

Please call Summit toll-free at (800) 359-5808 with any questions at time of delivery. We may authorize you to refuse the order in some cases, and can assist in claim filing.

Cancelling An Order
If you wish to cancel an order, please do so as soon as possible after placing the order. Once your order has shipped, or once merchandise has been specially ordered to fill your order, your order will be subject to the return policy outlined above.

Website Security
For more information on security, please click here. If you have any concerns, please contact us!

Prices and Pricing Information
Since mistakes sometimes do occur, we reserve the right to change or correct any pricing or typographical errors on this website.
Due to the low-overhead, self-serve nature of online ordering, prices in our showroom or for items ordered through our representatives may be higher that the ones available on our website.
All prices are subject to change without notice. If we can not honor a published price, we will notify you before we process your payment.
Some sale items, special purchases and special offers may be available for a limited time, or while supplies last.

Now that we have all of the legal disclaimers out of the way, we want you to know that we wish to earn your happiness, trust, word-of-mouth endorsements, and repeat business! We will work hard to make you a satisfied customer!

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Summit Contractor Supply, Inc. is a proud member of the Specialty Tools and Fasteners Distributors Association (STAFDA)